Power for National Call Center

Situation

The national call center of Good Fellas in Port Elizabeth was facing ongoing power outages and supply fluctuations with the local power grid. The issue was further compounded when during scheduled weekly testing, their stand-by generator also failed. Occurring at the end of the year, during their peak business period, and with the required spare parts not readily available, Good Fellas faced a serious risk to their business operations. The cornerstone of Good Fellas’ service offering is based on being contactable at short notice,outside working hours and being able to provide a rapid response to customer requests. Any power outage to its call center would result in a direct loss of revenue and serious damage to its reputation in the market. Finding a rapid solution was therefore of paramount importance.

Aggreko Solution

Aggreko responded to Good Fellas’ call and quickly installed a standby generator of 60 kVA which guaranteed the back up power supply to their call center operations. The speed of Aggreko’s response and the quality of the equipment and service provided was enough to convince the management of Good Fellas that the Aggreko solution was the best option for them to ensure 100 percent peace of mind in terms of their stand-by power going forward.

With a range of generators from 20 kVA to 1,500 kVA available from a worldwide network of over 211 locations, Aggreko is uniquely positioned to offer solutions tailored exactly to the power requirement of the customer,along with excellent turn-around times and local support.

Why was Aggreko Chosen?

Good Fellas turned to Aggreko because Aggreko could offer a solution matching exactly their requirements, with a very rapid response time. As a result, the threat to their operations was quickly mitigated, allowing them to return their focus to their core business, during the busiest period of the year.

facilities management resized_v_Variation_3.jpg

Related Pages

“The power package Aggreko installed was so reliable that we took the decision to continue
renting from them for the long-term. The team provides fantastic support and regularly tests and
maintains the equipment, ensuring we have complete peace of mind.”
Jonathan Bishop,
Chief Executive Officer
Good Fellas